Support

Akeeba Backup for Joomla!

#36454 Error invalid_grant: Bad Request error

Posted in ‘Akeeba Backup for Joomla!’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

maestroc

I am trying to connect Akeeba to my google drive as I have done on many other sites (not on this server).  On this one I get the Error invalid_grant: Bad Request whenever trying to upload a backup.

tampe125
Akeeba Staff

Hello,

it seems that when Akeeba Backup tries to refresh the access token with Google Drive, the request fails. Sadly Google gives us very little info about the Bad Request error.

Does it always happen? If you wait a day, does it keep happening? If that's the case, I suspect there could be a proxy between your server and the Akeeba ones, where we connect to exchange a new token with Google Drive. To fix the issue you should get in touch with your host and ask them to disable any proxy between your server and akeeba.com servers.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.

Support Information

Working hours: Typically we work Monday to Friday, 9am to 7pm Cyprus timezone (EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets, but we cannot respond to them, outside of our working hours.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!

Summer vacations: Our support will be closed for replies and new tickets from August 6th to August 21st, 2022 due to summer vacations.