Support

Akeeba Backup for Joomla!

#36625 After upgrade Joomla to 4.1

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by mdube on Tuesday, 15 February 2022 09:49 CST

mdube

Hi,

I just upgrade Joomla from 4.0.6 to 4.1 and before to proceed, Akeeba backup failed to upload to OVH.

I changed the credential at OVH to test and same problem.

It could be a problem from OVH, but right after this kind of major upgrade (J4.1) I doubt it is.

Anyway, here is the message I got from the logs. May be it could help you, if the problem is on your side.

INFO |20220215 12:08:44|Beginning post processing file <root>akeeba-backups/site-home.humanity.net-20220215-070822est-g1HYqyFAJzA9wDBp.jpa
DEBUG |20220215 12:08:44|Authenticating to OVH
DEBUG |20220215 12:08:45|Uploading site-home.humanity.net-20220215-070822est-g1HYqyFAJzA9wDBp.jpa
WARNING |20220215 12:08:45|Failed to process file <root>akeeba-backups/site-home.humanity.net-20220215-070822est-g1HYqyFAJzA9wDBp.jpa
WARNING |20220215 12:08:45|Error received from the post-processing engine:
WARNING |20220215 12:08:45|<html><h1>Unauthorized</h1><p>This server could not verify that you are authorized to access the document you requested.</p></html>

 Thanks !

 

Michel

++++++++++++++++++++++++++++++=

nicholas
Akeeba Staff
Manager

The Joomla version has nothing to do with backup post-processing issues. The same backup engine code runs on Joomla 3, Joomla 4, WordPress AND standalone. The last time our backup engine depended on the Joomla version installed was early 2007, in JoomlaPack 1.2. In version 3 it was renamed to Akeeba Backup and we are now in version 9. So, no, it’s not what you think it is.

The message you got says that the credentials are incorrect. If you are sure the credentials are correct it’s a random issue in OVH's side. 

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

mdube

Thanks Nicholas,

I appreciate your fast support. I'll check credentials again and ask if there is a problem from OVH.

You can close that ticket.

Michel

+++++++++++++++++++++++

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!