Support

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EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

I apologise if this issue already appears in support, but I was not able to find anything matching when searching.

I have a site that I recently updated the core Joomla and extensions.  However, the Akeeba Backup Pro version states that it has installed successfully, but when I check the Components menu it does not show.

When I go to Extensions -> Discover, it shows the Akeeba Backup is available there.  If I then select the extension and install from this screen, it again reloads with a successful installation, and now there is an option in the Components drop down, but when I select it I get a messages stating:

404 Component not found.

And a link to go back to the Administrator Control Panel.

Please can you advise on how I can determine what is causing this issue so that I can resolve it, or if I need to uninstall the extension and try reinstalling it?  I have so far avoided uninstalling in the hopes that the existing configuration would not be lost.

Many thanks for your time and assistance.

Kind regards, jj

Thank you for the response.  I have followed the documentation, using the Upload and Install method, and trying to install the extension twice in rapid succession.  I am not getting any errors however in the installation process, only after installation the Akeeba Backup it does not seem to be accessible.  If I use the Extensions -> Manage -> Discover and install from there, then the extension appears in the Components dropdown (showing as COM_AKEEBA), but as mentioned previously I see only 404 Component not found. when clicking through to the component.

Is there anyway that I can get any kind of logging of the installation to know what is happening?  Are there any other suggestions regarding what I can do to examine the status of the Akeeba Backup extension?

Would it help if I provide a recording of the process that I am following to install the extension?

Many thanks.

Thank you for the information.

I have downloaded a sample component and installed it as a test.  It installed fine and it made entries into both the #__assets and #__extensions tables.  I have then uninstalled it and that was also successful, with the relevant entries removed from the tables.

I hope that provides enough information to be able to progress the issue.

Wishing you a wonderful day.

The #__assets table has an entry for com_akeeba as the highest id.  The #__extensions table has 1 entry for com_akeeba and 1 for pkg_akeeba.  The com_akeeba row entry in the #__extensions table has the highest id value.  I see that there is a value of -1 for the state column for com_akeeba row entry.  Should this value be 0?

I have uninstalled Akeeba Backup.  On checking the DB, the entries in #__assets and #__extensions had been deleted.  The directories had been removed also.

I then installed the latest version and set up the configuration.  All seems to be working as expected.

Many thanks for your assistance.