Akeeba Backup for Joomla!

#36668 Remove broken file from backup

Posted in ‘Akeeba Backup for Joomla!’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
PHP version
Akeeba Backup version


Description of my issue:

A new client reached because of a hacked site. We tried to restore a backup from August (6GB). However, the restore stops on localhost (and on backupmonkey testing) because of a broken file in the backup.

It seems it is a file with invalid/missing file extension - like:

instead of:

I know which file it is, but how can I remove or skip it during restore?




Akeeba Staff

Have you tried using Kickstart with the “Ignore most errors” option on Linux? Windows is a bit weird in that some invalid characters cause PHP itself to crash and paths over 255 characters cause an error which cannot be recovered from. Linux doesn't have many such restrictions and is typically easier to extract archives which otherwise fail due to invalid characters or paths being too long.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


Yes i tried the option, but on Windows. For a few error messages it worked, but it the end it stopped before fully restoring.
I still could not recreate the backup. For now, I gave the task back to the client, as they have to deal with some other problems as well.
For now, I am not working on it anymore. but thanks for your support!

Support Information

Working hours: Typically we work Monday to Friday, 9am to 7pm Cyprus timezone (EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets, but we cannot respond to them, outside of our working hours.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!

Summer vacations: Our support will be closed for replies and new tickets from August 6th to August 21st, 2022 due to summer vacations.