Akeeba Backup for Joomla!

#36859 OneDrive Authentication Grabs Wrong OneDrive Account When Using Firefox

Posted in ‘Akeeba Backup for Joomla!’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
PHP version
Akeeba Backup version


When trying to authenticate OneDrive in Akeeba, when using Firefox, I am not able to log onto the OneDrive account and it simply grabs the information for my personal OneDrive account instead of my business OneDrive account. If I switch to Edge, I am able to log on to the correct OneDrive account. This caused me to waste several hours troubleshooting the issue. You might want to fix this so it works with any browser. 

BTW, the backup still worked when using Firefox, it just stpred the backup file in the wrong OneDrive account. 


Akeeba Staff


the problem is not within Akeeba Backup: your browser remembers the access details for OneDrive, so you're automatically logged in with your current account. You would "fix it" by logging out from your account, so OneDrive will ask you for connection details and you can actually choose which account you want to use.

This is why Edge (or even Firefox in incognito mode) will work: they do not have the credentials stored and you have to provide them time to time. That's up to you to choose the method (incognito, different browser or logging out) that works the best for you.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: Typically we work Monday to Friday, 9am to 7pm Cyprus timezone (EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets, but we cannot respond to them, outside of our working hours.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!

Summer vacations: Our support will be closed for replies and new tickets from August 6th to August 21st, 2022 due to summer vacations.