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Akeeba Backup for Joomla!

#36894 500 Server Error when running back Up

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Monday, 04 April 2022 11:01 CDT

Monday, 04 April 2022 08:51 CDT

mwtheplumber

Please look at the bottom of this page (under Support Policy Summary) for our support policy summary, containing important information regarding our working hours and our support policy. Thank you!


EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.


Description of my issue: Trying to back up my site and it fails during file backups with

AJAX Loading Error
HTTP Status: 500 (Internal Server Error)
Internal status: error
XHR ReadyState: 4
Raw server response:
(HTML containing script tags)

Monday, 04 April 2022 09:15 CDT

nicholas

It looks like you are either running out of disk space or your server just takes too long to respond when adding some massive (and seemingly unnecessary) files to the backup archive. I am pretty sure that you need neither the old nor the New directory folders on your site, let alone your backup. Combined they take up about a Gigabyte.

Maybe take half an hour to figure out if you have junk on your site that you can clear out before taking a backup or at the very least exclude them from the backup?

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 04 April 2022 09:39 CDT

mwtheplumber

Nicholas, thanks for your help.

Monday, 04 April 2022 09:56 CDT

mwtheplumber

Cleared out a load of old junk and that solved it.

Monday, 04 April 2022 11:01 CDT

nicholas

You're welcome :)

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

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