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Akeeba Backup for Joomla!

#36894 500 Server Error when running back Up

Posted in ‘Akeeba Backup for Joomla!’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

mwtheplumber

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Description of my issue: Trying to back up my site and it fails during file backups with

AJAX Loading Error
HTTP Status: 500 (Internal Server Error)
Internal status: error
XHR ReadyState: 4
Raw server response:
(HTML containing script tags)

nicholas
Akeeba Staff
Manager

It looks like you are either running out of disk space or your server just takes too long to respond when adding some massive (and seemingly unnecessary) files to the backup archive. I am pretty sure that you need neither the old nor the New directory folders on your site, let alone your backup. Combined they take up about a Gigabyte.

Maybe take half an hour to figure out if you have junk on your site that you can clear out before taking a backup or at the very least exclude them from the backup?

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

mwtheplumber

Nicholas, thanks for your help.

mwtheplumber

Cleared out a load of old junk and that solved it.

nicholas
Akeeba Staff
Manager

You're welcome :)

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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