Support

Akeeba Backup for Joomla!

#36917 cannot access admin

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by ramosja on Friday, 08 April 2022 09:16 CDT

Thursday, 07 April 2022 17:20 CDT

ramosja

Please look at the bottom of this page (under Support Policy Summary) for our support policy summary, containing important information regarding our working hours and our support policy. Thank you!


EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it to your server and post a link to it.


Description of my issue:

 

Hello, after doing a restore cannot access site admin. I see my user name under the user table, but will not recognize by user and pass combination.

Also, is there a way to run the restore via command prompt?

 

Thanks

Friday, 08 April 2022 02:11 CDT

tampe125

Hello,

you can manually reset your backend password using Joomla core features, more info here: https://docs.joomla.org/How_do_you_recover_or_reset_your_admin_password%3F

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Friday, 08 April 2022 09:16 CDT

ramosja

Hello Davide, the issue is not the recovery of the password, is that with the USER table, changing and updating the password, with the correct encryption,. the system will just not let me login, even with several superuser accounts that I have.

 

I did resolve the issue by restoring the site from hosting files, so it was something that went wrong when I did the restore from the Akeeba component.

 

Javier

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!