Akeeba Backup for Joomla!

#36917 cannot access admin

Posted in ‘Akeeba Backup for Joomla!’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
PHP version
Akeeba Backup version


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Description of my issue:


Hello, after doing a restore cannot access site admin. I see my user name under the user table, but will not recognize by user and pass combination.

Also, is there a way to run the restore via command prompt?



Akeeba Staff


you can manually reset your backend password using Joomla core features, more info here:

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


Hello Davide, the issue is not the recovery of the password, is that with the USER table, changing and updating the password, with the correct encryption,. the system will just not let me login, even with several superuser accounts that I have.


I did resolve the issue by restoring the site from hosting files, so it was something that went wrong when I did the restore from the Akeeba component.



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