Akeeba Backup for Joomla!

#36988 php error

Posted in ‘Akeeba Backup for Joomla!’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
PHP version
Akeeba Backup version


EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 10MiB, please upload it on your server and post a link to it.

I used the file magic eraser - to remove any unnecessary akeeba files, and now I am getting a php error when trying to access modules or plug-ins -


 Failed opening required '/home/customer/www/' (include_path='.:/usr/local/php81/pear')


Is this something you can help me with? Or should I reinstall from my back up? 





Akeeba Staff


it seems that such file is still required by an extension. When do you have this error? Immediately when you try to login inside Joomla?

Can you please enable Joomla debug mode, raise error reporting to "Development" and paste here the full error stack?

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: Typically we work Monday to Friday, 9am to 7pm Cyprus timezone (EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets, but we cannot respond to them, outside of our working hours.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!

Summer vacations: Our support will be closed for replies and new tickets from August 6th to August 21st, 2022 due to summer vacations.