Support

Akeeba Backup for Joomla!

#36996 Problem with new PHP version

Posted in ‘Akeeba Backup for Joomla!’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
3.10.3
PHP version
7?3.33
Akeeba Backup version
8.1.3

adeamouv

 MY PROBLEM : A message indicates that I have an ancient version of Php. But my host says that : In regards to the php version used by your Joomla application, I can confirm that it is currently set to PHP 7.4.29. You can verify this from Site Tools -> Devs - PHP Manager.

With that said, I have browsed through the web to get more information on why Akeeba Backup is displaying the warning message, however, I was not able to find anything relevant. I've noticed that someone had reported the same issue in their official website, however, the link was inaccessible as it was showing 404 error when I tried to open it.

This is why I would recommend you to reach out to their support team and ask them for further assistance on why the message is still being shown. 

 

CAN YOU HELP ME

 

 

nicholas
Akeeba Staff
Manager

Akeeba Backup displays the message in response to the version PHP itself reports. We don't do any "discovery". We literally just read the PHP_VERSION constant which is hardcoded into PHP at the time it was compiled. This means that the version we report is with absolute precision the version you are using on your site.

That said, I do not want you to believe me blindly. I want you to see for yourself.

Go to your site's backend. Click on the menu item System, System Information. Now click on the PHP Information tab. What you see there is the output of PHP's built-in phpinfo() function. It tells you the version of PHP you are running in big type at the top, next to or right underneath the PHP logo (depending on your PHP version).

Now that you see that you are indeed using PHP 7.3 go back to your host and ask them how to upgrade the PHP version to 7.4.

If they tell you to use a tool in their hosting control panel (which they seem to have implied in their response you quoted) do remember that their tool modifies your .htaccess file. If you are using Admin Tools' .htaccess Maker you will need to transcribe these lines into Components, Admin Tools, .htaccess Maker, Custom .htaccess rules at the bottom of the file. Typically, these lines look something like this:

AddHandler SomethingHostSpecificHere .php .php5 .php7 .inc

or something like this:

<FilesMatch "\.php$">
SetHandler "proxy:fcgi://127.0.0.1:9081/"
</FilesMatch>

If you are unsure what the relevant lines are, please ask your host.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

adeamouv

OK I understand.

You are right : the Php Version on my board is indeed the 7;3.

I am going back to my Host.

Thanks

All thebest

 

nicholas
Akeeba Staff
Manager

You're welcome!

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: Typically we work Monday to Friday, 9am to 7pm Cyprus timezone (EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets, but we cannot respond to them, outside of our working hours.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!

Summer vacations: Our support will be closed for replies and new tickets from August 6th to August 21st, 2022 due to summer vacations.