Support

Akeeba Backup for Joomla!

#37015 OneDrive - File size too big for simpleUpload

Posted in ‘Akeeba Backup for Joomla!’
This is a public ticket

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Environment Information

Joomla! version
3.10.8
PHP version
n/a
Akeeba Backup version
8.1.3 Pro

lightbulbwebdesign

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 10MiB, please upload it on your server and post a link to it.

 

Hi,

This site has a large backup size of 1.1Gbytes - upload to OneDrive for Business is failing with the attached error though I can't work out what settings need changed to resolve it?

Thanks for any advice.

Chris

nicholas
Akeeba Staff
Manager

Go to the Configuration page of your backup profile.

Find the Post-processing engine row.

Change it to “Upload to Microsoft OneDrive or OneDrive for Business” — this one uses the more modern API for communicating to OneDrive. You are currently using the legacy “Upload to Microsoft OneDrive (LEGACY)” which uses an old API with very strict limitations.

Click on the Configure button next to it.

You will have to re-authenticate to OneDrive; the new API authenticates you with OAuth2.

After you are done with the authentication and you have copied over the tokens to Akeeba Backup per the on-screen instructions please make sure that the “Enable chunk upload” option is checked. This allows Akeeba Backup to upload big backup archives in small chunks and ask the OneDrive API to “stitch” them together.

Finally click on Save & Close.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

lightbulbwebdesign

Thanks Nicholas, I'm already using the newer OneDrive for Business option, not the legacy one.

The Chunk upload is also already ticked.

Chris

nicholas
Akeeba Staff
Manager

Since you have the Log Level in your backup profile to Error and Warnings I do not have adequate information to help you any further. Please set the log level to “All information and debug”, take a new backup and then ZIP and attach the new backup log file.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

lightbulbwebdesign

Hi Nicholas, I've taken a backup again with the full log state set.

Kind regards,

Chris

nicholas
Akeeba Staff
Manager

Please install this dev release https://www.akeeba.com/download/akeebapro/8-1-4-dev202204270938-rev871a0812.html Then take a new backup. If it still fails please send me the new log file. Thank you!

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

lightbulbwebdesign

Thanks Nicholas, it says 'no file' if I try to download that update?

Chris

nicholas
Akeeba Staff
Manager

Okay, let's try uploading that again: https://www.akeeba.com/download/akeebapro/8-1-4-dev202204290819-rev871a0812.html I have tested the download and it works.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

lightbulbwebdesign

Perfect, and backup completed successfully :)

nicholas
Akeeba Staff
Manager

Awesome! Thank you for the heads up and testing the fix :)

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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