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EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 10MiB, please upload it on your server and post a link to it.

Hello, 

Since some days the backups seems not to be partially transferred to DropBox, so they are not removed from the website server. I use WebCron.org website to initiate the backups and allowed 3600 seconds to do the job. 

Please find the logs of the last backup enclosed. 

Thank you for letting me know what I should do to resolve the issue. 

Manès

Hello, I don't know what happened I added it to my previous message, I try again and in case it's not working again, please find the link to it : https://www.dropbox.com/s/6a0nqkfmugrv0wi/Akeeba%20Backup%20Debug%20Log.zip?dl=1

With best regards. 

This seems to solve the issue :-)  I just tested it now and it seems to work fine now. I'll check again tomorrow when the cron job will be executed automatically.

Thank you for your help !

Hello, 

Well I spoke too soon. After some more tests, the file transfer to DropBox always fail... I don't know but it seems there might be a problem on DropBox side as I saw there is another ticket open with the same kind of problem. For me the solution would be to transfer those files to a Synology NAS that I have. I just tried to set up an SFTP transfer, but using the same credentials that I am using with my desktop ftp clients (such as ForkLift or Cyberduck) I always have an error message saying : "Cannot connect to SFTP server [host:port] = xxx.synology.me:22". I gave the host name using this format : mysynology.synology.me + username + password. Is there something I am missing ?

I have to add a comment, when connecting with Cyberduck, I had this message before connection (I had to agree before seeing my Synology files) : "Unknown fingerprint - The fingerprint for the EDxxxxx key sent by the server is ....." then I have to choose between "allow" or "deny" buttons. 

Thank you for your help. 

Thank you, I have tried to disable the chunk upload, this doesn't cure the problem. I don't know if this was expected.

Regarding the sftp, I did put the right information in the right fields, so I really don't know what to do to correct this. I tried webdav, it connects alright but the files upload is random, I don't know why... 

I will investigate Amazon S3 but seems more expensive than using dropbox which I am trying to avoid. 

Here is the backup log. 

Well I'll check with the hosting company, but I have no real hope that they could change anything on their side. I guess I will have to transfer myself the files from each sites to somewhere else to avoid web servers allowed space to fill up to quickly.

There are several file kind in the "Backup" directory : 

akstorage_frontend.id-20220505-220028-926057.php
akeeba.frontend.id-20220505-220028-926057.log.php
akeeba.frontend.1134.log.php
akstorage_frontend.967.php
confwizvMHZLg
web.config
index.php
index.html
index.htm
.htaccess

Which kind should be kept in the directory to avoid potential problems and which ones could be deleted ?

On the other hand isn't there any other solution to launch a cron job which just starts the backup and end it when all the files are transferred ? I guess here the problem is that the cron job is open for a limited time and ends before the file transfer is finished.