Support

Akeeba Backup for Joomla!

#37193 pro installation over free version

Posted in ‘Akeeba Backup for Joomla!’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
3.10
PHP version
n/a
Akeeba Backup version
n/a

rocholz

Hi,

i have bought pro version of akeeba.

I have already installed Akeeba free version on my joomla site.

Is it ok to install pro-version OVER existing free version or is it better to clean free version and then install pro version.

 

What do you recommend?

 

Thx, Gerold

System Task
system
The ticket information has been edited by Gerold Rocholz (rocholz).

nicholas
Akeeba Staff
Manager

The recommended method is to install the Pro version over the Core version, see the video tutorial Upgrade from Core to Professional. Please do that twice in a row as there are some cases where Joomla "forgets" to copy all the necessary files when upgrading an extension.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

rocholz

Hi Nicholas,

thx and sorry for being lazy not studying the documentation :)

Gerold

 

 

nicholas
Akeeba Staff
Manager

No worries!

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: Typically we work Monday to Friday, 9am to 7pm Cyprus timezone (EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets, but we cannot respond to them, outside of our working hours.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!

Summer vacations: Our support will be closed for replies and new tickets from August 6th to August 21st, 2022 due to summer vacations.