Support

Akeeba Backup for Joomla!

#37259 webmaster

Posted in ‘Akeeba Backup for Joomla!’
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Environment Information

Joomla! version
Joomla! 3.9.8
PHP version
7.3.10
Akeeba Backup version
Akeeba Backup P

cvacirca

I am unable to install latest backup.

tampe125
Akeeba Staff

Hello,

can you please give me more info about the issue? What did you tried? What happened? Do you have any error printed on screen?

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

cvacirca

see attached error message received.

Attachments

Screenshot 2022-06-10 094251.jpg

tampe125
Akeeba Staff

Your Download ID is either missing or it's invalid. Please double check if it's correct. In any case you can always manually download it to your computer and then update your Joomla website

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

cvacirca

I was able to successfully manually download and install. thanks

tampe125
Akeeba Staff

You're welcome!

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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