Support

Akeeba Backup for Joomla!

#37355 Updates are blocked

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
3.10.10
PHP version
7.4.30
Akeeba Backup version
8.1.8

Latest post by acrossan on Tuesday, 20 September 2022 17:30 CDT

Thursday, 23 June 2022 13:58 CDT

acrossan

I'm unable to update Akeeba Backup Pro and Admin Tools Pro from the Joomla! administration. The update does work when we attempt through the Watchful.li dashboard either.

Thought it might have been hosting related, but when we switched from siteground to LiquidWeb the issue persisted.

We utilize the Sucurri firewall, but other sites we have there do not have an issue.

Thought it might be htaccess related, but switched out for Admin Tools Pro htaccess for the basic htaccess that ships with Joomla! and no change. (Restored secure htaccess file)

Tried deactivating Admin Tools Pro, but no change. (Reactivated now)

Happens with several other extensions, but not all. Regular labs and JCE are among those that don't work. JoomlaTools DocMan updates without issue and JSitemap PRO does also.

I can update, but I have to log into each developers site, download each extension and upload each manually via the Upload & Install Joomla Extension page (upload package file).

Please advise.

Thursday, 23 June 2022 23:08 CDT

nicholas

Sucuri has nothing to do with it, nor does .htaccess, nor Admin Tools. All of these handle requests from the Internet TO your web server software (not even to your server as a whole).

Updates are about making requests to the Internet FROM your server (regardless of whether it's a script running through your web server software or the command line), namely to each software vendor's update and download servers. These are blocked by the operating system level firewall and/or transparent proxying set up on your site's server.

As a result you need to contact your host. They seem to be blocking some of the requests to third party servers in their operating system level firewall and/or transparent proxy. This is something that only your host can help with. There is nothing we can do for you.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 19 July 2022 17:54 CDT

acrossan

I appreciate the info. I will go back to host with a more informed tech support request.

Tuesday, 20 September 2022 17:30 CDT

acrossan

Turns out it was something else.

Was all caused by the Innato Updater Utility.
That plugin messes with the download URLs passed to the Joomla core installer.

 

Disable that, and all is well.

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!