Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Latest post by nicholas on Sunday, 20 November 2022 11:32 CST
EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 10MiB, please upload it on your server and post a link to it.
Have a major issue not being able to send files to Google Drive after a successful backup. Have already tried to post a ticket twice this morning but I get stuck in a "Checking your connection is secure" loop, then it times out and does not add the ticket\.
This morning we were subjected to a supermassive DDoS. I mitigated 99.49% of the peak traffic using CloudFlare. The rest that hit our server (it was hitting the server directly, without going through CloudFlare) was bad enough that it took down the entire US cloud hosting infrastructure in Rochen for about half an hour. Then they added mitigations on their end for the traffic I couldn't block and now we're back online.
This was the reason why you could neither submit a ticket nor use Google Drive. Both require access to our server. Remember that Dropbox, OneDrive, Google Drive, Google Storage, and Box all use OAuth2. Authentication with OAuth2 is temporary (for one hour). Re-authentication, i.e. token refresh, requires a mediation service on our site to be accessible. During the worst of the attack —approximately 2 hours starting around noon our time, I think that would be 7-ish am your time— connection even to this simple service was spotty at best, hence the failures.
Nicholas K. Dionysopoulos
Lead Developer and Director
🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
Ahh, thank you Nicholas. Sorry this happened to you. Waiting.....
It's 2pm on Saturday and Google Drive processing is still failing. I figure the DDoS isn't still happening, but is there other issues ongoing or something we need to reset on our sites to make this work again?
Now it should work. Please read https://www.akeeba.com/news/1753-a-ddos-mitigated-some-minor-issues-as-a-result.html.
I had to unfortunately block too many things to fight off the DDoS, including access from non-browser contexts. This means that using the OAuth2 mediation service to upload a backup archive to Dropbox, OneDrive, Google Drive, Google Storage, or Box, as well as updating our software was unavailable until I was 100% sure that the attack was over on Sunday morning my time.
While the bulk of the attack subsided by Saturday early a.m., we were still getting the tail end of the attack until late Saturday. That's why I was not lifting all restrictions. Best be safe than sorry.
Nicholas K. Dionysopoulos
Lead Developer and Director
🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.
Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!