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Akeeba Backup for Joomla!

#38081 Can't do a backup

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
3.10.11
PHP version
7.4.33
Akeeba Backup version
8.2.2

Latest post by tampe125 on Friday, 25 November 2022 02:13 CST

waboche

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 10MiB, please upload it on your server and post a link to it.

waboche

Hello,

 

i don't know what happened.

 

i can't do backup...

 

please see attached.

 

Cordially,

 

Fred...

System Task
system
The ticket information has been edited by Frederic Marchand (waboche).

tampe125
Akeeba Staff

Hello,

looking at the log, it seems that the archive for the installer ANGIE does not exist on your filesystem. Can you please try to install Akeeba Backup twice in a row, without uninstalling it?

If this keeps happening, it means that some external utility is deleting it, most likely a malware scanner from your hosting company, so you should get in touch with them.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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