Support

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 10MiB, please upload it on your server and post a link to it.

This is a test site where I am developing ongoing options for my standard offerings.  I also need to update a number of my current sites to Joomla 4 and this is to be a staging site for their transition.

I am struggling to install Joomla 4.2.6 from 20i's one-click download. They are only using an older version of 4.0.2. and I am told there are issues and some PHP conflicts with some of these earlier versions  I have set the version of PHP on the domain to version 8.0

As a possible solution, I have another test site running Joomla 4.2.6 at bbs-testsite.co.uk consisting of about 4 pages and whilst not entirely unpopulated it is at least running successfully (it also uses the Gantry 5 framework and a default template)

I thought to restore a successful backup from bbs-testsite.co.uk to bbs-joomla4.co.uk using Kickstart. However, having now attempted this multiple times, I keep getting thwarted with a 500 error from https://bbs-joomla4.co.uk/installation/index.php.

I have successfully used this process many times in the past without issue. Kickstart.php is uploaded using a binary transfer through FileZilla and performs the connection to Amazon S3 successfully but on attempting to access the installation/index.php file it repeatedly throws a 500 error with nothing recorded by 20i in the logs (?)

I am clearly missing something but after 3 days concede I need your assistance please...

Hi Both, thank you both for the swift support as usual!

Glad it was not me (for a change!)  I will do as you suggest and let you know the outcome. So this was an issue with the earlier version of Backup and not a problem with Kickstart?

If so, I assume I need to update ALL my sites to the latest version of Backup - I would do this normally but it sounds like "sooner rather than later" would be wise!

Update: So, just to confirm, the restoration seemed to go fine and I now have a duplicate site. However, there are still issues as I can not save a new profile within Akeeba Back up? None of the buttons is responsive...

Hi Nicholas,

Thank you for your response...  as usual, super clear so thanks for that and indeed it was a cache problem although I habitually use CTL +F5 for a refresh?   

Also, I have noticed something I find really odd having set up the Amazon S3 profile I note any reference to THAT profile is pointing at BBS-Jooma4.co.uk and NOT BBS-Joomla4.co.uk which is obviously causing issues - where exactly is this reference coming from its obviously NOT something you SET in a profile...

See the image attached...

Thanks yet again Nicholas for the clarity... This was apparently due to a support guy at 20i changing things, prior to our conversation, in an attempt to determine why SAVE's etc. were not happening...

All is good now with one exception - I have noticed that various links are still pointing at BBS-Jooma4.co.uk and therefore go nowhere, this is happening despite having the corrected site name and both browser and site caches cleared.  it appears that the various link texts are correct but the href links still refer to BBS-Jooma4.co.uk

Examples are the links to the Joomla logos, the Front end from the back end at top of the admin page etc.  I include a screenshot of the Chrome inspect panel of the last example...

and THAT is why you are one of the reasons I persevere with Joomla!

Thank you for your continued support - I can confirm ALL is good now and it seems I can now move forward with upgrading ALL my 3.10 sites with a known 4.2 site.

My sincere thanks for your continued support and all the best for 2023.