Akeeba Backup for Joomla!

#38659 Site Transfer Wizard

Posted in ‘Akeeba Backup for Joomla!’
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Environment Information

Joomla! version
PHP version
Akeeba Backup version

Latest post by [email protected] on Friday, 03 March 2023 14:19 CST

[email protected]

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 10MiB, please upload it on your server and post a link to it.



I subsribed to the pro version to utilise the transfer wizard. I have entered the destination URL here (

but nothing progresses past the Check stage.

I will try the manual process, but that negates the whole reason I paid for the subsrcription.



Akeeba Backup - Site Transfer Wizard - We Do Training - Administration.png

Akeeba Staff

Please do read the documentation:

When entering the URL to your new site you used as per your screenshot.

Here's what the documentation tells you:

Afterwards please enter the URL of the target site and click the Check button. You must enter the full URL to the target site including the http://or https:// prefix and any path to the site but without the index.php part. For example you need to enter something likehttps://www.example.com or http://localhost/mysite>.

So, first problem right here. The documentation tells you to enter a URL. You didn't. You entered a bare domain name. A URL has a protocol (http:// or https://) in front.

Now, let's read the immediate next paragraph of the documentation:

The Site Transfer Wizard will check that the URL is accessible from your server.Please note that if the URL returns an error, including but not limited to 403 Forbidden and 500 Internal Server Error, you will receive a message telling you that the URL is inaccessible.

Here is the second problem. The subdomain you entered does not resolve in DNS!

See for yourself:

% dig @

; <<>> DiG 9.10.6 <<>> @
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NXDOMAIN, id: 21686
;; flags: qr rd ra; QUERY: 1, ANSWER: 0, AUTHORITY: 1, ADDITIONAL: 1

; EDNS: version: 0, flags:; udp: 1232
;	IN	A

;; AUTHORITY SECTION:	38400	IN	SOA 2022112101 3600 3600 38400 38400

;; Query time: 341 msec
;; WHEN: Fri Mar 03 18:43:51 EET 2023
;; MSG SIZE  rcvd: 113

As a result, Akeeba Backup tells you that you cannot proceed because you are trying to transfer your site to a URL which does not work. Even if it transferred the backup archive you would not be able to run Kickstart to extract it and the restoration script to restore it as they are web applications, therefore they need to be accessible from a URL.

Start by fixing these basic problems.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

[email protected]


Thanks for a super speedy response. I must have missed the www's when I copied and pasted. The DNS issue is because I deleted the sub-domain after sending my support request and tried it on a stand alone top level domain. 


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