Akeeba Backup for Joomla!

#38761 Transfer to new host

Posted in ‘Akeeba Backup for Joomla!’
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Environment Information

Joomla! version
PHP version
Akeeba Backup version

Latest post by wd5mush on Wednesday, 29 March 2023 05:51 CDT


I have decided to change hosting company and to minimise potential downtime my intention is to use Backup and Kickstart to set up my new site before changing the DNS.

As my new site does not yet have a URL my new supplier has suggested I use 

I wondered if you were familiar with this setup.  In practice I have been able to ftp kickstart.php (I rename it before running) and the backup file to the new server, and run kickstart to the first screen.  However when I move to the next screen I get an error message telling me there has been an unknown problem. 

I suspect it is something to do with using skipdns but wondered if you had any ideas.

Akeeba Staff


can I have a copy of the error? To be honest, since it's just you doing some maintenance and preparing the new server, it's way easier to edit your hosts file to make it point to the correct server, then proceed to the transfer.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


Thanks Davide,

In the end my hosting company took over and sorted all the DNS tweeks.  I never did work out what was wrong originally, but it works now.

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