Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Latest post by nicholas on Sunday, 16 April 2023 18:16 CDT
EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 10MiB, please upload it on your server and post a link to it.
Hi Akeeba Team,
i have got some trouble to make BackUp:
<strong>AJAX Loading Error</strong><br/>HTTP Status: 500 (Internal Server Error)<br/>Internal status: error<br/>XHR ReadyState: 4<br/>Raw server response:<br/>
Hope for Your Help
Thanks
Thomas
Please ask your host to confirm whether you have both enough free disk space on your user account and that you have not reached your maximum file count.
If you are good on both of these limits, with plenty of free space to take a backup, ask them what is the maximum file size (ulimit -f) for your account. If they tell you that it's anything other than unlimited please tell me what it is so I can tell you what to set the Part Size for Split Archives option to make it possible to take a backup of your site on this server.
Nicholas K. Dionysopoulos
Lead Developer and Director
🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.
Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!