Akeeba Backup for Joomla!

Friday, 26 February 2010 09:00 CST

user8428

Hi Nikolaos,

I purchased the Pro version 2 hours ago. I can log into my account (jgorres). Unfortunately, I cannot download the software ("Not Authorized to View Category").

A mail to [email protected] was returned (": host akeebabackup.com[72.249.174.205] said: 550 No Such User Here (in reply to RCPT TO command").

Can you please assist?

Kind regards,
Jörn.

Friday, 26 February 2010 10:34 CST

dlb

Be patient, I can't download it either. :lol: The akeebabackup.com domain just went live a few hours ago, the "team" email address hasn't been set up yet. You're really on the bleeding edge today.

Dale

Dale L. Brackin
Support Specialist

English: native

Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

Saturday, 27 February 2010 00:34 CST

nicholas

There was a glitch with the automated subscription system. It saw your payment, but it didn't enable the access rights. When you registered I was sound asleep, once I woke up today I saw the problem and fixed it. You should be able to download the software correctly now. Thank you for your understanding :)

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Saturday, 27 February 2010 01:18 CST

user8437

Hi!

Same problem as Nikolaos.

Thanks for solving!

Alex

Saturday, 27 February 2010 01:23 CST

nicholas

You're welcome and thank you for your patience :)

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Saturday, 27 February 2010 01:28 CST

user8437

Unfortunately, I still cannot download any files. What am I doing wrong?

Saturday, 27 February 2010 01:42 CST

nicholas

Alexander,

First, you have to login using your AkeebaBackup.com account. It's the same one you use on the forum.

Then, go to the top menu Professional Services -> My Downloads. In the new page, click on the "Akeeba Backup 3.0 Alpha" folder. A new page will load and you will see the ZIP file. Click on the download icon towards the right end of the page. The file will download under a mangled name (something like abcdef01234.zip). This is normal. Use this ZIP file to install Akeeba Backup Professional on your site.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Saturday, 27 February 2010 01:48 CST

user8437

Thank but there is only the message: No Items to Display :-(

Saturday, 27 February 2010 02:03 CST

nicholas

Alexander,

The first page in the "My Downloads" area only contains folders and displays the "No Items To Display" below them. You MUST click on the folder icon to see the files! If you can't click on the folder, don't see the folder, or you generally have any other difficulties, please email me so that I can send you the file by email.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Saturday, 27 February 2010 02:24 CST

user8437

Yes I am able to see the folder and after clicking on it the message "No Items to Display" is shown.

I send you a message with the "Private Messaging System".

Thanks for helping me.

Alex

Saturday, 27 February 2010 02:34 CST

nicholas

This is strange, because the test account I've created using the same public subscription procedure works properly. In any case, I sent you an email with the package attached to it. Just for the record, which browser do you use? I am on Firefox 3.6. I have also tested with Internet Explorer 8. I want to make sure that it's not a browser issue.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Saturday, 27 February 2010 02:40 CST

user8437

Hi!

Thank you very much. Email received! Installation worked fine.

I am using Firefox 3.6

Best wishes,

Alex

Saturday, 27 February 2010 02:51 CST

nicholas

You're welcome! I'll try to fix the problem with the downloads.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Saturday, 27 February 2010 12:43 CST

user8437

Hi!

1. My subscription is expired after one day!

"Thank you for subscribing to Akeeba Backup. Unfortunately, your subscription has expired. To renew your subscription or to review your entire subscription history, please click here: "

What does this mean?

2. I am not able to use "My Tickets".

Thanks for helping one more time.

Alex

Saturday, 27 February 2010 21:14 CST

nicholas

Alex,

This was a bug which affected the first six people to subscribe. The system accidentally added one day instead of one year to your subscription period. I fixed it, you should be able to access it properly.

The "My Tickets" feature requires an Enhanced Support or Akeeba Deluxe subscription. The Akeeba Professional subscription comes with free forum support or, as the subscription page puts it: "This plan includes regular support through our Forum" (http://www.akeebabackup.com/subscribe.html).

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support