Akeeba Backup for Joomla!

#8379 Problem purchasing Akeeba Pro subscription

Posted in ‘Akeeba Backup for Joomla!’
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Environment Information

Joomla! version
PHP version
Akeeba Backup version

I use PayPal all the time. Receive many donations for sites.

I attempted to use PayPal to subscribe to the Akeeba Pro, but after clicking on PayPal button got:

"Unable to process payment. Please contact the merchant as the shipping address provided by the merchant is invalid, and the merchant has requested that your order must be shipped to that address."

All I entered for address was my actual physical home address in the USA.
And my normal email (not using it here as it might be seen as SPAM - (

May I also ask, are you using CSUBs for subscribership? Am investigating - kind of looks like it.

Thank you,

James Cagney


I'll flag this for Nicholas. He should have gotten your email as well.

Dale L. Brackin
Support Specialist

us.gifEnglish: native

Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

Resolved....stupid user error ...

I have the same problem, and I do not see any errors on my side.

I had to create a new user account separately, and then go to the purchase page.

Something must be wrong when attempting to purchase and create an account simultaneously.

Akeeba Staff
@Fresco - I tried this combo and it worked for me, however there is a catch. If you proceed with the purchase, a PayPal error occurs and then you get back to the subscription page, your user account is already created. You need to log in with the new user account, then re-visit the subscription page.

I really can't do much about it, as I need to store the address / business name / VAT information to a user object before redirecting you to PayPal. This information is required by the Greek tax authorities to issue an invoice and PayPal corrupts non-ASCII characters (letters with Umlaut, accented vowels, etc) in the form. Hopefully I can work out the encoding issues with PayPal and provide a workaround. Until then, I'm afraid you'll have to bear with this far from optimal solution :(

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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