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Akeeba Backup for Joomla!

#8521 Ajax error on Restore

Posted in ‘Akeeba Backup for Joomla!’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

user10271
I messed up my site and need to do a restore from yesterday's backup. Didn't work; got a message: Ajax loading error: Error. Log file is attached.

Thanks,
-jb

dlb
The log file didn't come through. If you are posting a backup log, it will be of limited use for a restore problem. There are some parts of kickstart 3.0 that are broken. If that is where you're getting the error, please try the latest Developer's Release. Otherwise, I need some more detail on the error you're getting.


Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

user10271
Dale, You're asking questions I don't know the answer to. I tried doing a restore by selecting a backup and clicking the restore button. What other detail can I provide? -jb

dlb
Sorry, I was on the wrong page. I'm with you now. :) What version of Akeeba do you have installed? There was a problem with the internal restore in the early versions.


Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

user10271
I'm running 3.0.b2. Thx, -jb

dlb
I need to check with Nicholas on this. I think you have run into a bug in that version of Akeeba. I think all we need to do is upgrade then we can do the restore (which will wipe out the upgrade :) ). Even if we can't fix it that way, we can still do a "normal" restore.


Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

nicholas
Akeeba Staff
Manager
As Dale said, 3.0.b2 had some serious issues. You can do, however, something simple. Just copy the backup archive (and all of its parts, if it's a split archive) to your site's root. Then, download Kickstart 3.1 from our site, extract the ZIP archive and upload kickstart.php to your site's root. Finally, just access Kickstart from a browser (http://www.yoursite.com/kickstart.php) to extract the backup archive and restore your site.

Once the site is restored you MUST upgrade to the latest Akeeba Backup release (3.0 stable at the time of this writing).

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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