Akeeba Backup for Joomla!

#8544 Urgent! Issues after Restore using Kickstart 3.1.1

Posted in ‘Akeeba Backup for Joomla!’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
PHP version
Akeeba Backup version

Latest post by dlb on Monday, 26 July 2010 15:59 CDT

I just made a clone of a clients website on my own server using Akeeba Pro 3.0.1 and Kickstart 3.1.1

While everything seems to have worked OK restoring the files and the databases, and the permissions are correct, when I try and access the website, it won't load the site because it tries to download the index.php file instead.

Any ideas what might be causing this? I need to get this fixed right away.

Downloading the index.php is a server configuration error. The most likely cause is that they are loading a particular version of php from their .htaccess file and it is messing up your serer. You can comment out the line (probably AddHandler, but they vary from host to host) and that should fix it. :)

Dale L. Brackin
Support Specialist

us.gifEnglish: native

Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

Support Information

Working hours: Typically we work Monday to Friday, 9am to 7pm Cyprus timezone (EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets, but we cannot respond to them, outside of our working hours.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!

Summer vacations: Our support will be closed for replies and new tickets from August 6th to August 21st, 2022 due to summer vacations.