Support

Hello,

I recently switched over a few client sites from my old host (shared account) to another which I'm now a reseller (Each site has own Cpanel, etc). The move over was fairly straight forward (Extracted with Kickstart, install would not work so I manually edited the configuration files to point to right /home/path and DB information). I believe I saw this process as a suggestion to similar install problems on this forums.

The sites are generally working great - this is the only problem I've ran into. I saw the error:

Detected errors prohibit intended operation

Detected issues
Output directory unwritable
Temporary directory unwritable
Akeeba Backup Professional 3.0.1 (2010-07-22)

I checked the configuration file and I notice the paths (Output/TMP) were still point to the old server /home/[oldaccount]/public_html/[sitefolder]/... - I changed them to reflect the new server but it doesn't seem to effect anything.

I've tried reinstalling the component and still the same problem. I've set the permissions to 0777 but still nothing. I've even tried changing to different paths.

I've read up a lot of post with similar problems but none of the suggestions worked - I believe it's due to my specific circumstances.

Please Advise,
Scott

Scott,

I'm not sure where you're looking, the last time the configuration data was stored in a file was the end off the JoomlaPack 1.x series. :) It is in the database now. You're probably on the right track though. Go to the Akeeba Configuration screen and enter "[DEFAULT_OUTPUT]" in the Output path and "[SITEROOT]/tmp" in the temporary path, both without the quotes. That will probably fix it, if it doesn't it gives us a place to start looking at permissions.

Thanks Dale,

I didn't mean to confuse "Configuration file" - I actually meant inside the components "Configuration" screen.

I had tried those "variable" settings and they didn't work - I tried again and still same problem. (I've even tried [SITETMP] for the sake of it]

I have a feeling it may have to do with file ownership or something but to be honest I'm not all that familiar with how Akeeba works behind the scene.

The /public_html/tmp has 0777 as permisison, I'm assuming that's normal?

/public_html/administrator/components/com_akeeba/backup has 0755 (I've tried setting to 0777) but no changes.

When you have [DEFAULT_OUTPUT] in the Output path, can you use the Browse button to browse along the path? Once in a while, the server lies about where the site is, so Akeeba gets lost. That is a little bit far fetched, but you've already covered the easy answers.

Yes I am able to browse and see the proper folders, select it and click "use" and it still has the errors.

Please double check the permission settings on /administrator/components/com_akeeba/backup. I know you already set them, but I want to make sure that the changes took. For now, set it to 777.

It's set to 777 now. I both confirmed from FTP Surfer and the CPanel file manager and the error is still there.

Is it possible to have Nicholas look at this? This is the only component not working on about 4 sites I have moved. I have halted my move (About 10 more sites to go) until we figure this one out.

Please assist ASAP.

That was my last shot. :( If the file ownership isn't right, you can tell it to change to 777 but it really doesn't do it because that user doesn't have sufficient rights to change the permissions.

I'll flag this for Nicholas.

Thanks for the help Dale!

Thank you for taking time Nicholas to assist us in figuring out the problem.

public_html was set to 0750 and I changed it to 0755.

I can confirm that all other directories was already set to 0755 but for the sake of testing I reapplied those same permissions to each of these directories:
-administrator 0755
- - components 0755
- - - com_akeeba 0755
- - - - backup 0777 ( .htaccess 0644)

-tmp 0777

I still have the error displayed in Administrator (Did a CTRL-F5 to make sure data was recent)

I am open to allowing you access to one of the sites Cpanel/FTP and Joomla Administrator if it would be more convinient for you to investigate. I'm assuming this must have or will happen to certain other people and may be worth documenting. Please let me know through what channel I can provide you the information privately.

Thanks again Nicholas,
I will await your response.