Akeeba Backup for Joomla!

Friday, 10 June 2011 14:52 CDT

depika

Mandatory information about my setup:

Have I searched the forum before posting? Yes
Have I read the Troubleshooting Wizard before posting? Yes
Have I read the documentation before posting? Yes
Joomla! version: 1.15.23
PHP version: 5.2.16
MySQL version: 5.0.92-community
Host: hostgator
Akeeba Backup Professional version: 3.3.a3

EXTREMELY IMPORTANT: Please attach your Akeeba Backup log file in order for us to help you with any backup or restoration issue.

Description of my issue:

Hello. I have upgraded to version 3.3.a3 and since then when I run the manually backup process it never finishes but it stays either to 73% or 75%.

I am attaching the log file.

I would appreciate your help.

Despoina
Athens Greece

Saturday, 11 June 2011 04:43 CDT

nicholas

Hello Despoina,

You are experiencing a timeout error while Akeeba Backup is trying to archive a very large file (15.7Gb!) on your site's root, called backup.tar.gz. Please delete this file, or exclude it using Akeeba Backup's Files and Directories Exclusion page.

Moreover, I would suggest applying the following settings in Akeeba Backup's Configuration:
- Minimum Execution Time: 1 second
- Maximum Execution Time: 16 seconds
- Runtime Bias: 70%

If the problem persists, please attach your new log.

PS: If you want me to reply in Greek, tell me so. I am Greek, too :)

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Saturday, 11 June 2011 09:10 CDT

depika

Thanks so much Nikola.

I cannot seem to find the file you specified but I excluded it manually and I finally managed to run the backup.

I have also implemented the changes you suggested.

I know you are Greek and I am proud that Greeks do such a great job with joomla. So keep up the good job !!

Despoina

Saturday, 11 June 2011 09:16 CDT

nicholas

Excellent! I am glad it's working now :)

Σε ευχαριστώ πολύ για τα καλά σου λόγια!

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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