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Akeeba Backup for Joomla!

#9036 Cannot extract in 3.3.3

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by waitz on Thursday, 08 September 2011 04:13 CDT

Wednesday, 07 September 2011 10:54 CDT

waitz
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the forum before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: 1.5.23
PHP version: 5.2.5
MySQL version: 5.0.51a-community-nt
Host: rochen
Akeeba Backup version: 3.3.3

EXTREMELY IMPORTANT: Please attach your Akeeba Backup log file in order for us to help you with any backup or restoration issue.

Description of my issue:
I have so many more problems in extracting backups in the latest version. Currently I just made a backup and tried to extract it, when I get the error:
An error occured

Could not upload installation/extrainfo.ini
What on earth happens???

Wednesday, 07 September 2011 10:57 CDT

nicholas
The problem you have is with Kickstart, not Akeeba Backup. Second, I think you ought to read and follow all of the instructions of the relevant troubleshooting page. Do note that this error, its conditions (which have to do with the permission settings of your web root directory and/or a misconfiguration in Kickstart's settings) and the solution are very well documented and I have nevertheless answered this question at least two hundred times over the last two years ;)

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 07 September 2011 11:37 CDT

waitz
Hmm, OK. I searched but couldn't for my error, but couldn't find it.

I followed the exact instructions of using ftp instead, and get the error:
An error occured

Could not upload installation/README.html

Wednesday, 07 September 2011 11:39 CDT

nicholas
Can you try extracting the archive locally with Akeeba eXtract Wizard 3.3? Does it extract properly? If it does, can you try extracting the archive on a local server using Kickstart 3.3.1?

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 07 September 2011 11:57 CDT

waitz
Yes, it is extracting fine with kickstart on the local wamp server...

Wednesday, 07 September 2011 12:15 CDT

nicholas
In this case, you may have one of those rare hosts which require less-than-optimal permissions (read 0775) to newly created directories to write files to. The workaround is rather simple, but a kludge nonetheless; extract the archive locally, upload all extracted files to your host by FTP, access the restoration script as http://www.yoursite.com/installation/index.php and continue the restoration. After you're done with the restoration remember to remove the installation directory and rename htaccess.bak (if such a file exists) to .htaccess before using your site.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 07 September 2011 12:54 CDT

waitz
I made a new backup, uploaded it again, and it worked. Thanks

Hope you had a nice holiday :-)

Wednesday, 07 September 2011 12:56 CDT

nicholas
Hm, that's strange! Anyway, I am glad it's working now :)

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 08 September 2011 04:07 CDT

waitz
Hey, sorry about the outburst in the beginning of this post, Nicholas. I was a bit agitated yesterday after a day of too many things not working...
I see that there are quite a few improvements in 3.3.3, so I better check out the documentation again.

I appreciate your work :-)

Thursday, 08 September 2011 04:10 CDT

nicholas
No problem! People come here when they're already under stress - it's a support forum, after all. I am used to people not quite being themselves when posting under stress. It's only human and, frankly, I do the same thing when I'm equally hard-pressed by a deadline which demands to finish something yesterday or, if possible, a day before yesterday. Thank you for your kind words! It really means a lot to me :)

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 08 September 2011 04:13 CDT

waitz
:-)

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