Akeeba Backup for Joomla!

Saturday, 24 September 2011 13:30 CDT

user47172

Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the forum before posting? Yes
Have I read the documentation before posting (which pages?)? No
Joomla! version: Joomla! 1.5.23 Stable [ senu takaa ama baji ] 04-March-2011 18:00 GMT
PHP version: 5.2.5
MySQL version: 4.1.23-pro-gpl-log
Host: Nominalia.com
Web Server: Apache/2.2.14 (Unix)
Akeeba Backup version: Akeeba 3.3.4 (2011-09-12)

EXTREMELY IMPORTANT: Please attach your Akeeba Backup log file in order for us to help you with any backup or restoration issue.

Description of my issue:

I started my first backup and the result is:
AJAX Loading Error
HTTP Status: 404 (Not Found)
Internal status: error
XHR ReadyState: 4
Raw server response:
Not Found

The requested URL /administrator/index.php was not found on this server.

Thank you for your help.
Regards.

Sunday, 25 September 2011 01:32 CDT

nicholas

Hi!

That error message is very misleading. The file which throws a 404 error does exist; it's the index file for Joomla!'s administrator section. My guess is that the server has some kind of protection, like Apache's mod_security2, installed which interferes with the backup process. Let's try a workaround. In the Configuration page of Akeeba Backup set the following:

- Minimum execution time: 5 seconds
- Maximum execution time: 3 seconds (yes, the maximum is LESS than the minimum, it is not a typo)
- Runtime bias: 50%

This should make the backup much slower but should allow Akeeba Backup to dodge this kind of server-side protection.

If this doesn't work, please let me know what is the exact error message displayed and ZIP and attach your new backup log file.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 27 September 2011 13:37 CDT

user47172

Hi Nicholas

Now the error is:

Invalid AJAX data:

Please reply.
Thank you.
Regards.

Tuesday, 27 September 2011 13:43 CDT

user47172

Hi again

I attach log file.

Regards.

Tuesday, 27 September 2011 16:40 CDT

nicholas

The log file never came through. Please use the Download log file in the View Log page to download the file in .txt format, then put it in a ZIP (not RAR, 7Z or any other funky format, please) and attach it to your next post. If it is over 2Mb, the forum won't accept it. In this case, just upload it to DropBox or Windows Live SkyDrive (but not megaupload, rapidshare or any other file d/l service which imposes a d/l time delay, please) and paste the link here.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 29 September 2011 05:20 CDT

user47172

Hi again

Sorry, I attach log file.

Regards.

Thursday, 29 September 2011 05:38 CDT

nicholas

You are using Akeeba Backup 3.2.4 which is no longer supported. Please upgrade to Akeeba Backup 3.3.4. If the error persists, please put your new log file in a ZIP archive and attach it here.

Very important! In my previous post I told you to put the log file in a ZIP archive, and not RAR, 7Z or anything else. This is because my primary machine is a MacBook Pro and I usually can't open most such archives, due to poor Mac support of these formats. You were lucky this time as I stayed home today and had access to my secondary Windows laptop which was able to open your attachment. I am very often on the move and I only have access to my Mac, so it's best to use a standard ZIP archive which I can open on my Mac from anywhere in the world I happen to be at that point in time ;)

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Friday, 30 September 2011 08:43 CDT

user47172

Hi Nicholas

"Invalid AJAX data:" again.

Thank you for support.
Regards.

Friday, 30 September 2011 08:47 CDT

nicholas

I think that you are running out of free disk space on your host. Given the enormous size of your database, I think that you need at least 2Gb of free disk space just for the database contents. How much free space do you have?

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Friday, 30 September 2011 10:00 CDT

user47172

Nicholas

I checked with my hosting provider (Nominalia.com) and they confirm I have unlimited disk space and 500Gb web/FTP.

Regards.

Friday, 30 September 2011 14:44 CDT

nicholas

Please send me a Personal Message (I am user "nicholas") with the following information:
- A link back to this thread, so that I know why you're sending me the PM
- The URL to your site
- Super Administrator access
- If possible, FTP access is more than welcome (it will speed up the whole process a lot)
Thank you in advance!

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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