Akeeba Backup for Joomla!

Friday, 30 September 2011 12:10 CDT

user47568

Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? No - I cannot find any articles related to the "confirmation email"
Have I searched the forum before posting? Yes - no articles found
Have I read the documentation before posting (which pages?)? Yes but again no reference to confirmation email
Joomla! version: Joomla! 1.5.23 Stable
PHP version: 5.2.17
MySQL version: 5.0.92-community
Host: (optional, but it helps us help you)Hosted on UK2.Net
Akeeba Backup version: Akeeba Backup Professional 3.3.4

EXTREMELY IMPORTANT: Please attach your Akeeba Backup log file in order for us to help you with any backup or restoration issue.

Description of my issue: Backup is configured to send email upon completion but no email sent. Email works fine from other Joomla features on the site.

Friday, 30 September 2011 15:41 CDT

nicholas

Emails are not sent for backups taken from the component's back-end Backup Now page. They will be sent only if the backup is triggered through the following origins:
- frontend: front-end backup URL, front-end Lite Mode or altbackup.php
- cli: through the command line backup.php script used in CRON scripts
- json: through Remote CLI or the -now defunct- Akeeba Remote Control 4.x
- xmlrpc: through the now defunct Akeeba Remote Control 2.x

The idea is that when you take a backup through any of these origins, you do not necessarily have access to the back-end of the site or the backup is automated and you don't receive feedback whether it is complete or not. In those cases you do need some way to know what happened to the backup. That's why we have the email feature: it will send you an email if and only if the backup is complete. This way you know that no email means a failed backup.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Friday, 30 September 2011 16:28 CDT

user47568

Thanks very much for the detailed explanation.

Funnily enough I was just testing the email facility from the back-end in order to see to see if it worked prior to setting up the automated backups via cron. I was worried that no email might mean simply that the email facility wasn't working!

It would be helpful if the documentation explained how the email facility is intended to be used somewhere - perhaps something for the next update of the manuals?

It would be even better if the email was issued regardless of success or failure with a text body giving a summary result of the backup.

Regards,
Richard Andrews

Friday, 30 September 2011 16:31 CDT

nicholas

Hi Richard,

You're welcome!

The documentation page of that feature states:

When enabled, Akeeba Backup will send an email regarding the backup status every time a front-end or remote backup is complete or failed.

I thought that was self-explanatory. When you're in your site's back-end you can't neither be in the front-end or taking a backup remotely. If this sounds ambiguous to you, I would appreciate some feedback on the wording so that I can fix this on the next documentation update :)

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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