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Akeeba Backup for Joomla!

#9135 Error installing Backup Pro

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Saturday, 05 November 2011 03:30 CDT

Friday, 04 November 2011 14:36 CDT

Vigalom
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes. Pages about error's. No answers :-(
Have I searched the forum before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: 1.5.24
PHP version: 5.2.17
MySQL version: 5.1.57-log
Host: (optional, but it helps us help you)
Akeeba Backup version: Latest Pro release
www.janvankuijk.nl

EXTREMELY IMPORTANT: Please attach your Akeeba Backup log file in order for us to help you with any backup or restoration issue.

Description of my issue:
I bought the Pro version today, because you are making wonderful software!
But this time: It's impossible to install Akeeba Pro. I tried the free version beforee with the same problem. I get an empty screen with:
-1 - Er is een fout opgetreden.

Kan het geselecteerde bestand niet kopiëren.

Friday, 04 November 2011 16:17 CDT

nicholas
Hi! Thank you for your kind words :)

This error message comes from the Joomla! extensions installer itself, long before any Akeeba Backup code has the chance to run. All of the times I have seen this problem, it is a permissions issue with some directories on your site and/or the FTP settings (the lack thereof, I mean) in your Global Configuration. I have documented the troubleshooting steps here: https://www.akeebabackup.com/documentation/troubleshooter/abinstallation.html

If you have followed these instructions and was still unable to fix this issue, please send me a Personal Message (I am user "nicholas") with the following information:
- URL to your site's administrator page
- Super Administrator username and password
- FTP connection information (hostname, username, password)
and I will take a look at it personally :)

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Friday, 04 November 2011 18:22 CDT

Vigalom
Yepp!

It's working. Thanks!

KJam

Saturday, 05 November 2011 03:30 CDT

nicholas
Perfect! You're welcome :)

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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