Support

Akeeba Backup for Joomla!

#9139 Akeeba 3.3.6 Eliminates Live Update!

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Monday, 07 November 2011 14:34 CST

Monday, 07 November 2011 14:29 CST

gmarsh
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? No
Have I searched the forum before posting? Yes
Have I read the documentation before posting (which pages?)? No
Joomla! version: (1.5.24)
PHP version: (5.3.6)
MySQL version: (5.1.54)
Host: (ICDSoft)
Akeeba Backup version: (3.3.6)

EXTREMELY IMPORTANT: Please attach your Akeeba Backup log file in order for us to help you with any backup or restoration issue.

Description of my issue: Akeeba works fine! However, Live Update - which has worked fine with this same setup using Akeeba version 3.3.4 & 3.3.5 - now indicates that "Live Update is not supported. Other than installation of the new version, there have been no changes in configuration or of any other software versions.

Monday, 07 November 2011 14:34 CST

nicholas
This is a temporary issue with our CDN setup. I had to change some routing parameters over here because the update requests were hitting our server very hard after the last releases were out. Please wait for 24 hours, then go to Akeeba Backup, click on "Live update not supported", click on Refresh update information and it will be OK. But do wait 24 hours before doing that, as this is how long it takes for the CDN to update itself.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!