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Akeeba Backup for Joomla!

#9141 Admin Blank Screen After Update

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

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Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Wednesday, 09 November 2011 01:44 CST

Tuesday, 08 November 2011 12:54 CST

user9989
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the forum before posting? Yes
Have I read the documentation before posting (which pages?)? yes
Joomla! version: 1.5.23
PHP version: 5.2.17
MySQL version: 5.0.92
Host: (optional, but it helps us help you)
Akeeba Backup version: (unknown)

EXTREMELY IMPORTANT: Please attach your Akeeba Backup log file in order for us to help you with any backup or restoration issue.

Description of my issue:

Got email stating there was a new version for updating.

logged in and started the update.

Got an error.

Log in to admin results in blank screen.

Front end OK.

Regards,

Gary

Tuesday, 08 November 2011 14:00 CST

nicholas
Hello gary,

Please try removing or renaming the administrator/modules/mod_akadmin directory. Does that allow you to access your site's back-end?

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 08 November 2011 14:20 CST

user9989
Yes. I can get in now.

I guess I should just delete the whole component and reinstall it ?

Regards,

Gary

Tuesday, 08 November 2011 14:21 CST

nicholas
No, please don't do it yet. I am trying to find out what is the real cause of this issue and work around it.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 08 November 2011 14:25 CST

user9989
Ok no problem.

Wednesday, 09 November 2011 01:44 CST

nicholas
That's very strange. I've tried different configurations of PHP 5.2 and PHP 5.3, using Joomla! 1.5.24 and 1.7.2 but I can not replicate this issue. Could you please send me a Personal Message (I am user "nicholas") with the following information:
- URL to your site's administrator
- Super Administrator username and password
- FTP connection information
This will allow me to replicate the issue directly on your site, find out what is causing it and fix it. It's this pesky thing about issues: unless I can replicate them, I can't fix them :)

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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