Support

Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the forum before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: (1.5.23)
PHP version: (5.2.14)
MySQL version: (5.1.49)
Host: (Hosted Internally)
Akeeba Backup version: (3.3.6)

EXTREMELY IMPORTANT: Please attach your Akeeba Backup log file in order for us to help you with any backup or restoration issue.

Description of my issue:

Since the last upgrade to version 3.3.6, whenever anyone tries to login to the Joomla admin area, the screen hangs for 5 to 10 minutes. If I refresh that page after that time, I'm immediately taken to the Joomla administrator control panel.

This is urgent because it's preventing administrators and content editors in various departments from being able to do their jobs effectively.

Ok thanks, I'm testing those out now. I'll let you know what I find.

It's possible it may be related to Admin Tools as well, because I updated that component around the same time as Akeeba Backup.

I disabled the module and plugins in that order, and I'm still experiencing the issue. Is it possible it might be related to Admin Tools? Should I create a thread there?

I temporarily solved the issue. I received a Joomla alert within the control panel that said "PHPMailer_From_Failedemailaddress@the domaininquestion.com"

I realized it wasn't Akeeba Backup that caused the issue. It was instead, Admin Tools trying to send out email notification alerts regarding successful/failed administrator logins. That was failing for some reason. When I disabled that feature in the "Configure WAF" area of Admin Tools, the issue resolved itself. I'll research on my end, why these emails started failing suddenly.

Thanks for the usual quick response Nicholas. Much appreciated.