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Akeeba Backup for Joomla!

#9301 Backup won't upload to remote ftp server

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Friday, 20 January 2012 01:49 CST

Tuesday, 17 January 2012 11:33 CST

user49967
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? yes
Have I searched the forum before posting? yes
Have I read the documentation before posting (which pages?)? yes
Joomla! version: 1.5.25
PHP version: 5.2.6
MySQL version: 5.0.22
Host: Our Own Server
Akeeba Backup version: 3.3.11

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

I can backup the website from the backend (I have it broken up in to 5MB parts in order to get this to work) but it will not upload to our remote ftp. We have a large number of other website's successfully doing this. I just can't seem to get this large website to do so. I am attaching the debug log as well as some screen grabs of my current configuration settings.

Any guidance will be most helpful. Thanks.

Tuesday, 17 January 2012 11:43 CST

nicholas
The remote FTP server declined the upload. Most likely you have unselected the Passive Mode checkbox in the FTP configuration (the pane isn't expanded in the screenshot, so I can't tell for sure), or the directory is not writeable by your FTP user.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 19 January 2012 09:28 CST

user49967
Thanks passive mode helped. I can now manually backup the website from the backend and it is transferred to remote ftp. However it NEVER works when I have it backed up from the frontend through a cron. I have attached the debug log.

Friday, 20 January 2012 01:49 CST

nicholas
Your backup stops at 100 seconds into the process. This means that your host is terminating the CRON jobs after a short period of time, no matter if they are still running. As I've written in the documentation, you have to contact your host and ask them to allow your CRON job to run longer. I'd suggest asking them to allow your CRON jobs to run for X amount of time, where X is how much time a back-end backup takes, plus 10% in order to be on the safe side.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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