Akeeba Backup for Joomla!

#10864 – REstore points failing with 3.3.12

Posted in ‘Akeeba Backup for Joomla!’
This is a public ticket. Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Saturday, 28 January 2012 21:39 CST
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? yes
Have I searched the tickets before posting? yes
Have I read the documentation before posting (which pages?)? yes
Joomla! version: 1.7.2
PHP version: (unknown)
MySQL version: (unknown)
Host: (optional, but it helps us help you) godaddy
Akeeba Backup version: 3.3.12

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:
Just upgraded from 3.3.11 to 3.3.12 and now my restore points fail with:

Backup Failed

The backup operation has been halted because an error was detected.
The last error message was:

Invalid AJAX data:

Sunday, 29 January 2012 01:58 CST
There is a known issue withe the System Restore Points and Akeeba Backup Professional 3.3.11 and 3.3.12 (and possibly 3.3.10 as well). You will have to disable the "System - System Restore Points" plugin before attempting to update any software, including Akeeba Backup itself. A bugfix has been created and a new version will be published later today which addresses this issue.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native

🇬🇧English: excellent

🇫🇷French: basic

Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

This ticket is closed, therefore read-only. You can no longer reply to it. If you need to provide more information, please open a new ticket and mention this ticket's number.

Support Information

Working hours: Typically we work Monday to Friday, 9am to 7pm Cyprus timezone (EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets, but we cannot respond to them, outside of our working hours.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!