Support

Akeeba Backup for Joomla!

#11673 AJAX Loading Error during the Embedding Installer process

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

skaylor
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (troubleshooter/abbackup.html)? Yes
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (all)? Yes
Joomla! version: (Joomla! 1.5.25 Stable [ senu takaa ama mamni ] 14-November-2011 18:00 GMT)
PHP version: (5.2.17)
MySQL version: (5.0.91)
Host: (1and1)
Akeeba Backup version: (Akeeba Backup Professional 3.4.2 (2012-03-08)

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue: During the "Embedding the Installer in to the Archive" process the backup fails with he following error:
AJAX Loading Error
HTTP Status: 500 (Internal Server Error)
Internal status: error
XHR ReadyState: 4

I have read the trouble shooting articles on troubleshooter/abbackup.html, I have the same setup on 6 other sites without issues.

Attached is my log file...

Thanks

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!