Akeeba Backup for Joomla!

#20278 – Akeeba Backup link missing from menu after update

Posted in ‘Akeeba Backup for Joomla!’
This is a public ticket. Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Friday, 13 June 2014 09:59 UTC
Description of my issue:

After updating to the latest version of Akeeba Backup (3.11.2), its backend menu item disappeared.
When I go to Components, there is no longer a link to Akeeba Backup. Admin Tools and all the other are stil there though.

Also I found out, that many of the items in backend menu are not working at all. For example Articles -> Articles does nothing when clicked. Also when I click on "System" and choose any of the item below, whole "system" menu item dissapears until the new page is loaded.

None of the above happend before updating Akeeba Backup.
Custom Fields
Which documentation pages did you read? None
Which troubleshooter articles did you read? None
Have you searched the tickets before posting? Yes
Did you already run the log analyser (ALICE)? Yes
Joomla! version (in x.y.z format) 3.3.1
PHP version (in x.y.z format) 5.3.27
MySQL/database version 5.5.34
Host (who is hosting your site, not your domain) localhost
Akeeba Backup version (x.y.z format) 3.11.2
Friday, 13 June 2014 10:59 UTC
This is a known Joomla! bug that dates back to the Joomla! 1.6 betas. Unfortunately our proposed fix was never implemented in Joomla!. There is, however, a simple workaround. Please download Akeeba Backup 3.11.2 and install it on your site, without removing your existing version. The menu item will now appear again.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native

🇬🇧English: excellent

🇫🇷French: basic

Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

This ticket is closed, therefore read-only. You can no longer reply to it. If you need to provide more information, please open a new ticket and mention this ticket's number.

Support Information

Working hours: Typically we work Monday to Friday, 9am to 7pm Cyprus timezone (EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets, but we cannot respond to them, outside of our working hours.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!