Support

Akeeba Backup for Joomla!

#31955 Download Extaction Wizard for Windows

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by on Wednesday, 04 December 2019 17:17 CST

Sunday, 03 November 2019 12:36 CST

martinix
Please look at the bottom of this page (under Support Policy Summary) for our support policy summary, containing important information regarding our working hours and our support policy. Thank you!

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

Unable to find download for single file .jpa Extraction Wizard referred to in Support Notice for extraction of single back up file from Akeeba Backup archive.

Please advise link/download location for Windows utility extraction wizard for backup archive.

Thank you.

Sunday, 03 November 2019 15:23 CST

dlb
The eXtraction Wizard has been discontinued and is no longer available. You can use Kickstart to extract the backup archive. You can use it on a local web server on your machine if necessary.


Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

Sunday, 03 November 2019 15:37 CST

martinix
Dear Dale,

Thank you for your response. Understood.

There are a number of references in the troubleshooting/support videos to using the Extraction Wizard to remove individual files from a backup where a full recovery with Kickstart isn't required. It would be good to remove the support videos, documentation references and links to using the Extraction Wizard from the support website.

Sunday, 03 November 2019 15:42 CST

dlb
You are correct, thank you for the suggestion. I'll flag this ticket for Nicholas so he is reminded when he updates the documentation.


Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

Monday, 04 November 2019 00:39 CST

nicholas
The videos are a numbered series. If we remove a single video it'd be confusing. Therefore they'd need to be reshot. We don't shoot them in house, we hire a professional instructor, making this an expensive process. We will only reshoot the videos after the next round of user testing and UX improvements in 2020. We've found that the number of people trying to extract a few specific files is so low that it makes more financial sense replying to their support requests than reshooting the videos prematurely.

If you run into a documentation page referencing eXtract outside the Akeeba Backup's user guide (which I've already gone through for the upcoming version) please let me know where you found it so I can fix it.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 04 December 2019 17:17 CST

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!