Support

Akeeba Backup for Joomla!

#31982 – ERROR: Could not retrieve list of Google Drives.

Posted in ‘Akeeba Backup for Joomla!’
This is a public ticket. Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Friday, 08 November 2019 10:45 CST
When selecting "upload to Google Drive" on the Configuration page I get a pop up with the message: "ERROR: Could not retrieve list of Google Drives."

Can you help with this please? The site is hosted with Rochen.

Thank you.
Custom Fields
Joomla! version (in x.y.z format) 3.9.11
PHP version (in x.y.z format) 7.2.24
Akeeba Backup version (x.y.z format) 6.6.1
phillipwallsop@googlemail.com
Friday, 08 November 2019 13:24 CST
My first guess is that this is a temporary communications glitch and it will go away on its own.

If it doesn't, please double check your Google Drive credentials to make sure they are correct. You may need to re-generate the access tokens.


Dale L. Brackin

Support Specialist



English: native



Please keep in mind my timezone and cultural differences when reading my replies. Thank you!



dlb
Sunday, 08 December 2019 17:17 CST
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
system
This ticket is closed, therefore read-only. You can no longer reply to it. If you need to provide more information, please open a new ticket and mention this ticket's number.

Support Information

Working hours: Typically we work Monday to Friday, 9am to 7pm Cyprus timezone (EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets, but we cannot respond to them, outside of our working hours.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!