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Akeeba Backup for Joomla!

#33733 Download ID is not sufficient for enabling Akeeba Backup Professional's features

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by on Thursday, 22 October 2020 01:17 CDT

Saturday, 19 September 2020 01:21 CDT

Ulysses

Updated to the newest provided on your website, but received this message at the top and so I did as it requested, uploaded twice, but still showing warning...

 

Entering the Download ID is not sufficient for enabling Akeeba Backup Professional's features. You will need to download and install the Akeeba Backup Professional package on your site twice, without uninstalling the Core version. For more information and detailed instructions please take a look at our video tutorial on upgrading Akeeba Backup Core to Professional.

 

Any ideas how to resolve this?

Edited by on 2020-10-22 01:45 CDT

Sunday, 20 September 2020 13:43 CDT

dlb

The Professional version is software based, the Download ID is a completely different thing.

It sounds like there are some files from the Core version that are not being properly overwritten by the installation of the Professional version.  Please double check the file permissions on your files.  You may need to enable Joomla!'s FTP layer to work around the permission problems.  The FTP layer allows Joomla! to work around some permission and ownership problems.



Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

Sunday, 20 September 2020 21:25 CDT

Ulysses

user-error

continued uploading core; instead of uploading the pro download.

All is good now..

thanks 

Monday, 21 September 2020 08:18 CDT

dlb

You're welcome.  I'm glad you got it working!



Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

Thursday, 22 October 2020 01:17 CDT

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
Edited by on 2020-10-22 01:17 CDT

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