Support

Akeeba Backup for Joomla!

#34040 Just purchased the pro and the installation/upgrade does not work

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by on Sunday, 13 December 2020 20:17 CST

bmotamed

Description of my issue:

Just purchased the pro and as instructed I installed (tried) the pro over the free version the first error was that the file is too big and then I uploaded it to the server and tried it from the directory and then it gives me the following error
"Error

Please enter a package folder. Unable to find install package"   I also tried to unzip and install the "com_akeeba-pro.zip" but it gives me the same error. Please advise

nicholas
Akeeba Staff
Manager

Akeeba Backup is not just a component. It's a package which combines a component, a library and some plugins. You cannot install it by directly uploading it to your server. This has been the case with all non-trivial Joomla extensions since 2012.

The issue with the file being too big has to do with your PHP configuration. There is a warning about it in your Extensions, Manage, Warnings page with a link that has more information about it. You can ask your host how to make it so that the maximum upload size in PHP is at least 4MB. Or you could read something like https://www.joomforest.com/kb/known-issues/how-to-increase-php-upload-limit-for-joomla which explains how to do it yourself.

Alternatively, you can use the Install from URL feature to circumvent this limitation of your current PHP server settings.

First go to our Downloads page. Make sure you are logged into our site. In the Akeeba Backup area you will see an All Files link. Click on it to see all files available for download in the current version 7.3.2.1. Scroll down to the Akeeba Backup Professional installation package. There's a Direct Link link below it. Right click on it and choose Copy URL, Copy link or Copy depending on your browser. The Direct Link URL is special. It contains your Download ID, therefore allowing Joomla to download the file without being logged into our site (Joomla downloads files directly from your server; whether or not your browser, on your computer, is logged in or not is irrelevant: Joomla's downloads all appear to come from a guest which is not logged into our site).

Go to your site's administrator. Click on Extensions, Manage, Install. Click the Install from URL tab. Paste the Direct Link you copied from our site into the URL text box in the middle of the page. Now click the Install from URL button. Joomla will download Akeeba Backup Professional from our servers and install it on your site.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!