Support

Akeeba Backup for Joomla!

#34682 Akeeba Backup on Update Not Working

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by on Saturday, 03 April 2021 20:17 CDT

mickelb

I noticed that before updating Joomla the BOU Active tag wasn's showing at the foot of the admin dashboard. The Backup on Update plugin v 8.0.1 is installed and enabled, as was the previous version.

Any ideas?

ย 

tampe125
Akeeba Staff

Hello,

It's the intended behavior: it's no longer an icon that loads in every page, but it's a link inside the Joomla update page.

Davide Tampellini

Developer and Support Staff

๐Ÿ‡ฎ๐Ÿ‡นItalian: native ๐Ÿ‡ฌ๐Ÿ‡งEnglish: good โ€ข ๐Ÿ• My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

mickelb

It didn't work today. If I hadn't noticed the BOU Active wasn't there Joomla would have updated without a backup being taken.

ย 

tampe125
Akeeba Staff

mhm... ok, I'll take a look into it. Today is a busy day since some hosts are having troubles with the new version of Akeeba, but I'll try to run some tests on it.

Davide Tampellini

Developer and Support Staff

๐Ÿ‡ฎ๐Ÿ‡นItalian: native ๐Ÿ‡ฌ๐Ÿ‡งEnglish: good โ€ข ๐Ÿ• My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

mickelb

Thanks.

When I updated Akeeba to 8.0.1 before Joomla update it threw a number of errors. After updating Joomal I ran the Akeeba uodate agan and it installed correctly. So afraid I didn't keep a record of the errors.

tampe125
Akeeba Staff

Ok, thank you for the report

Davide Tampellini

Developer and Support Staff

๐Ÿ‡ฎ๐Ÿ‡นItalian: native ๐Ÿ‡ฌ๐Ÿ‡งEnglish: good โ€ข ๐Ÿ• My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!