Akeeba Backup for Joomla!

Wednesday, 03 March 2021 16:10 CST

shaun

Please look at the bottom of this page (under Support Policy Summary) for our support policy summary, containing important information regarding our working hours and our support policy. Thank you!

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

An update to Akeeba Backup 8.0.1 is showing as available but when I select update I get the following:

An error has occurred.

0 Class 'FOF40\Container\Container' not found

I get the same trying to upgrade AdminTools Pro from 5.9.3 to 6.0.1

Thursday, 04 March 2021 02:58 CST

nicholas

Please unpublish the following plugins:

Installer - Admin Tools Professional
Installer - Akeeba Backup Professional
Installer - Akeeba Ticket System Professional

Then try installing the new versions of our extensions (8.0.2 and 6.0.2). It should now work.

Please let me know if that works for you.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Friday, 05 March 2021 15:40 CST

shaun

I’ve disabled plugins:

Installer - Admin Tools Professional
Installer - Akeeba Backup Professional

Now when I update I get the following errors/warnings

Warning

Error connecting to the server: 403 Error Failed to download package. Download it and install manually from https://www.akeeba.com/download/akeeba-backup/8-0-2/pkg_akeeba-8-0-2-pro-zip.zip. Error Failed to download package. Download it and install manually from https://www.akeeba.com/download/admintools/6-0-2/pkg_admintools-6-0-2-pro-zip.zip.

Friday, 05 March 2021 22:04 CST

nicholas

You have come across a known Joomla bug in its extensions updater. I have documented the workaround here: https://www.akeeba.com/documentation/akeeba-backup-documentation/update.html#dlid-change-after-update.

The easiest way to fix that is to download the ZIP file of the new version and install it on your site using Extensions, Install, Update & Install. Please note that you MUST NOT uninstall Admin Tools before installing the update.

After the installation is complete go to Admin Tools, Options.

Remove your Download ID and click on Save & Close.

Click on Options again.

Enter your Download ID and click on Save & Close.

This will have Admin Tools update Joomla's #__update_sites with your Download ID.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 05 April 2021 20:17 CDT

System Task

system

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