Support

Akeeba Backup for Joomla!

#35004 – Error Transferring backup archive to S3

Posted in ‘Akeeba Backup for Joomla!’
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Tuesday, 06 April 2021 09:52 CDT
gmarsh

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Description of my issue:

I've been uploading Akeeba backup archives from this site to Amazon S3 for a couple of years.  The last working upload was on March 11th of this year.  Since then, though the backup archive is processed correctly and is in the BACKUPS folder, I get the following warnings after a backup and the archive is NOT uploaded to Amazon S3:

Warning

Failed to process file /var/www/vhosts/fibmn.com/httpdocs/administrator/components/com_akeeba/backup/FirstIndepBank_J3925-www.fibmn.com-20210406-145029-kbQBU_HpQxgON5rY.jpa

Error received from the post-processing engine:

Akeeba\Engine\Postproc\Connector\S3v4\Connector::putObject(): [500] RequestTimeTooSkewed:The difference between the request time and the current time is too large. Debug info: SimpleXMLElement Object ( [Code] => RequestTimeTooSkewed [Message] => The difference between the request time and the current time is too large. [RequestTime] => Tue, 06 Apr 2021 14:51:25 +0000 [ServerTime] => 2021-04-06T14:35:56Z [MaxAllowedSkewMilliseconds] => 900000 [RequestId] => HM2PKCE8HZDAWJ3V [HostId] => 1He741u0HTqVGXG4SWnypH1Q7jlEnDHoJEZWsqr4eBo0WoI2XWybhngKbXjatMduNETYLh06bMI= )

Post-processing interrupted -- no more files will be transferred

 

Here is the parallel Debug Info:

Debug info:
SimpleXMLElement Object
(
    [Code] => RequestTimeTooSkewed
    [Message] => The difference between the request time and the current time is too large.
    [RequestTime] => Tue, 06 Apr 2021 14:52:51 +0000
    [ServerTime] => 2021-04-06T14:37:23Z
    [MaxAllowedSkewMilliseconds] => 900000
    [RequestId] => QS3FNP4SP3B8AVAX
    [HostId] => KGErzk8WZfajfRJBXu9UWyF+AinPsuUW98/UcZGvVHb1NGxxkwPLqAmQG8CxDx5VLiA6k+TkowA=
)

 

 

Custom Fields

Joomla! version (in x.y.z format) 3.9.25
PHP version (in x.y.z format) 7.3.27
Akeeba Backup version (x.y.z format) 8.0.3
 
Tuesday, 06 April 2021 10:12 CDT
tampe125

Hello,

you should contact your host and report the issue. The problem comes from your server time, which is not in sync with the current timing; more specifically the host needs to enable ntpd to synchronise the server's clock with the internationally agreed upon timekeeping

Since requests are signed and time is playing a big role in this, Amazon S3 checks if your server time is correct.

There's nothing that we (you and us) can do, only your hosting provider can fix the issue.



Davide Tampellini

Developer and Support Staff



Italian: native

English: good



Please keep in mind my timezone and cultural differences when reading my replies. Thank you!



Tuesday, 06 April 2021 12:21 CDT
gmarsh

Thank you, Davide!

I have contacted the server support & will hopefully get good results from them.

Gary Marsh

 
Wednesday, 07 April 2021 02:15 CDT
tampe125

Great! Let me know how it goes.



Davide Tampellini

Developer and Support Staff



Italian: native

English: good



Please keep in mind my timezone and cultural differences when reading my replies. Thank you!



Friday, 07 May 2021 20:17 CDT
system
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