Support

Please keep in mind that extension updates are discovered, downloaded and installed by Joomla itself, using code that's under the absolute and total control of the Joomla project. Likewise, extension installation is using code that's under the absolute and total control of the Joomla project. Akeeba Ltd can not and does not have any influence on that code. We can provide very limited support for third party issues happening in and handled by code we have not written and is not under our control.

The message you are receiving tells you that Joomla can't write a file or folder that's part of Akeeba Backup. It does not tell you which one. Considering that this package has already been installed in dozens of thousands of sites without a problem it's fair to say that this is not a problem with our packaging but something that's going on with your site. Most likely one or more of the folders have the wrong ownership and/or permissions; or a directory/file entry is corrupt at the filesystem level. We do not have control over any of that. At best, we can give you a possible workaround.

Delete all files and folders under administrator/components/com_akeeba EXCEPT for the following:

• administrator/components/com_akeeba/backup (backup output directory)
• administrator/components/com_akeeba/BackupEngine/serverkey.php (encryption key for the Akeeba Backup configuration settings)

Delete the folders components/com_akeeba and media/com_akeeba

Then retry installing the update.