Please look at the bottom of this page (under Support Policy Summary) for our support policy summary, containing important information regarding our working hours and our support policy. Thank you!
EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.
I get the following error when I try to update installation through Extensions: update tab.
Warning Copy file failed Package Update: There was an error installing an extension: com_akeeba-pro.zip Before updating ensure that the update is compatible with your Joomla! installation.
You are strongly advised to make a backup of your installation before you start updating. Other packages are updated normally. I'm not sure what exactly do I need to paste in the question since there are no logs associated with that action.
|Joomla! version (in x.y.z format)||3.9.26|
|PHP version (in x.y.z format)||7.4.15|
|Akeeba Backup version (x.y.z format)||8.0.2|