Support

Akeeba Backup for Joomla!

#8954 – Backup fail with 3.3.1

Posted in ‘Akeeba Backup for Joomla!’
This is a public ticket. Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Monday, 25 July 2011 09:34 CDT
user42878
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the forum before posting? Yes
Have I read the documentation before posting (which pages?)? No
Joomla! version: (1.5.8)
PHP version: (unknown)
MySQL version: (unknown)
Host: (United Hosting)
Akeeba Backup version: 3.3.1

EXTREMELY IMPORTANT: Please attach your Akeeba Backup log file in order for us to help you with any backup or restoration issue.

Description of my issue:
I too am getting backup failure following upgrade to 3.3.1 on a site on which I previously experienced no problem. I have followed your directions to Transo but no good. Backup fails. I've attached log.
Thanks
Monday, 25 July 2011 10:19 CDT
nicholas
Your issue is completely different. No wonder why the instructions on the other thread didn't work :)

Please go to Akeeba Backup Configuration and enable (check) the "Use database storage for temporary data" option. Also tweak the following settings:
- Minimum execution time: 1 second
- Maximum execution time: 14 seconds
- Execution time bias: 75%

If that still fails, please ZIP and attach your new backup log file. Thank you!



Nicholas K. Dionysopoulos

Lead Developer and Director



🇬🇷Greek: native

🇬🇧English: excellent

🇫🇷French: basic



Please keep in mind my timezone and cultural differences when reading my replies. Thank you!



Monday, 25 July 2011 12:13 CDT
user42878
Updated the settings as advised but the backup is still stalling at 78% and cycling 1 to 2 second to server. I've attached the new log.
Monday, 25 July 2011 13:07 CDT
nicholas
I think I know what is going on. Did you recently update Akeeba Backup from version 3.1.x to 3.3.1 or did you install it afresh? It seems as if the upgrade/installation experienced an error and one database table was not updated properly.

The easiest way to figure out what happened and provide a fix is to send me a Personal Message (I am user "nicholas") with the URL to your site and a Super Administrator username and password. This will allow me to log in to your site, identify the issue and provide a proper fix.

Thank you in advance!




Nicholas K. Dionysopoulos

Lead Developer and Director



🇬🇷Greek: native

🇬🇧English: excellent

🇫🇷French: basic



Please keep in mind my timezone and cultural differences when reading my replies. Thank you!



Tuesday, 26 July 2011 05:33 CDT
user42878
Have sent you a personal message.
Tuesday, 26 July 2011 08:02 CDT
nicholas
Hi Emlyn,

Thank you for your PM! As I thought, your installation was incomplete and a table was missing. All I did was to go to Extensions, Install/Uninstall and install Akeeba Backup Core 3.3.1 again. I clicked on Configuration Wizard (just to be on the safe side), clicked on Backup Now and the back was taken in just 31 seconds :)



Nicholas K. Dionysopoulos

Lead Developer and Director



🇬🇷Greek: native

🇬🇧English: excellent

🇫🇷French: basic



Please keep in mind my timezone and cultural differences when reading my replies. Thank you!



Tuesday, 26 July 2011 08:43 CDT
user42878
Hi Nicholas,

That's great. Thank you for your time and solution to the problem.
Tuesday, 26 July 2011 08:44 CDT
nicholas
You're welcome! It's a pleasure being able to help :)



Nicholas K. Dionysopoulos

Lead Developer and Director



🇬🇷Greek: native

🇬🇧English: excellent

🇫🇷French: basic



Please keep in mind my timezone and cultural differences when reading my replies. Thank you!



This ticket is closed, therefore read-only. You can no longer reply to it. If you need to provide more information, please open a new ticket and mention this ticket's number.

Support Information

Working hours: Typically we work Monday to Friday, 9am to 7pm Cyprus timezone (EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets, but we cannot respond to them, outside of our working hours.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!