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Akeeba Backup for Joomla!

#9204 After install 3.3.9, impossible admin panel. Page in white

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Friday, 02 December 2011 08:54 CST

Friday, 02 December 2011 08:00 CST

user52237
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? No
Have I searched the forum before posting? No
Have I read the documentation before posting (which pages?)? No
Joomla! version: (1.5.23)
PHP version: (unknown)
MySQL version: (unknown)
Host: (optional, but it helps us help you)
Akeeba Backup version: (3.3.9)

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

Hello
I installed the 3.3.9 version, and after installation and receive the message that was correct, I can not access the admin panel of my website, because I completely blank.
I need help is urgent.
thanks

Friday, 02 December 2011 08:05 CST

nicholas
Even though I have never seen that on a Joomla! 1.5 site, I have an idea. With your FTP client please rename the administrator/modules/mod_akadmin directory to something else, e.g. mod_akadmin_bak.

If this doesn't help, then you may be using the obsolete (since 6 months, nonetheless) lazy scheduling plugin. Using your FTP client remove the file plugins/system/aklazy.php (if it exists). If this files doesn't exist, you are not affected by this issue.

If none of the above helps, please be advised that the problem is not linked to Akeeba Backup. These are the only two pieces of code linked to the Akeeba Backup Core release which could be running on your site without visiting the Akeeba Backup component.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Friday, 02 December 2011 08:26 CST

user52237
I rename the administrator/modules/mod_akadmin directory to something else, e.g. mod_akadmin_bak, and access to admin panel without problems.
What solution for install and work correctly Akeeba Backup?'
Thanks for your reply

Friday, 02 December 2011 08:30 CST

nicholas
Well, in order to answer that I need to know which version of PHP you're using and which administrator template :)

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Friday, 02 December 2011 08:49 CST

user52237
I used server with Php version 4.4.7 and Kpheri template in admin panel.
What version of akeeba can use?
Thanks

Friday, 02 December 2011 08:54 CST

nicholas
PHP 4.4.7?! That's one vintage PHP release! We have stopped supporting PHP 4 since two years ago. Akeeba Backup will not even work on anything less than PHP 5.2.7. The last version of my backup component which worked with PHP 4 is JoomlaPack 2.4.1, released January 15th 2010 and no longer supported since June 1st, 2010. You can download it from http://joomlacode.org/gf/project/jpack/frs/?action=FrsReleaseView&release_id=11767 and use it AT YOUR OWN RISK.

Just for the record, PHP 4.4.7 was released on May 3rd, 2007, almost 5 years ago. It is no longer supported by the PHP developers since August 8th, 2008. It contains grave vulnerabilities which can be used to hack your site. Versions 5.0, 5.1 and 5.2 of PHP have also been declared end-of-life since December 2010. I strongly advise you to upgrade to the current version of PHP 5.3 for security reasons.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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