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Akeeba Backup for Joomla!

#9205 – Akeeba Backup Professional – Live Update

Posted in ‘Akeeba Backup for Joomla!’
This is a public ticket. Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Friday, 02 December 2011 09:53 CST
user9120
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes, but it took me to Admin Tools info instead of the Akeeba Backup
Have I searched the forum before posting? Yes
Have I read the documentation before posting (which pages?)? Potential problems with Automatic Update are not covered
Joomla! version: 1.5.25
PHP version: 5.3.6
MySQL version: 5.0.92-community
Host: dedicatede server
Akeeba Backup version: 3.3.7

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

When I use the Automatic Update fontionnality to try to upgrade from version 3.3.7 to 3.3.9, (I do have the Yellow screen), it takes a long time and I get a blank page and this is the URL I get on top of my browser. http://www.mydomain.com/administrator/index.php?option=com_akeeba&view=liveupdate&task=download

I have joined my log file. Hope it's the right one.
Tx ahead for any hints.
François
Friday, 02 December 2011 11:12 CST
nicholas
Bonjour François,

Excusez s'il vous plaît mon français mauvais.

Vous n'avez pas besoin d'utiliser Live Update pour mettre à jour Akeeba Backup Professional. Vous pouvez télécharger la nouvelle version 3.3.9 directement de notre site (c'est la page "Downloads") et l'installer comme quelle autre composant. Attention! Ne pas désinstaller la version précédente (3.3.7) avant d'installer la nouvelle version (3.3.9).



Nicholas K. Dionysopoulos

Lead Developer and Director



🇬🇷Greek: native

🇬🇧English: excellent

🇫🇷French: basic



Please keep in mind my timezone and cultural differences when reading my replies. Thank you!



Friday, 02 December 2011 13:36 CST
user9120
Great minds think alike...

J'avais commencé à faire cette procédure.

Merci Nicholas :)
Friday, 02 December 2011 14:06 CST
nicholas
You're welcome!


Nicholas K. Dionysopoulos

Lead Developer and Director



🇬🇷Greek: native

🇬🇧English: excellent

🇫🇷French: basic



Please keep in mind my timezone and cultural differences when reading my replies. Thank you!



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