Support

Akeeba Backup for WordPress

#21052 Not able to schedule backup

Posted in ‘Akeeba Backup for WordPress’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

WordPress version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by tampe125 on Monday, 29 September 2014 02:11 CDT

Friday, 26 September 2014 07:53 CDT

user85544
Hi,
I have connected box.com to store my backups and have created the Database backup only.
I created a cron job on server to schedule backups, and tested it but I didn't get any backup archive on box. I put the following command in command line.
/usr/bin/php-cli /home/my_user_name/public_html/cli/backup.php

I exactly followed the documentation but I am still not able to schedule my backups. I've attached all the log files that I downloaded from plugin.
Help appreciated!

Friday, 26 September 2014 08:28 CDT

tampe125
Hello,

what's the log of the failing backup?
Can you please attach only that?

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Sunday, 28 September 2014 23:52 CDT

user85544
hi,
Actually I dont know which log did the failing backup generate. So I attached all. I thought you will figure it out on your own. Even, I am not sure if the crob job did run or not.

Monday, 29 September 2014 02:11 CDT

tampe125
You can see if the CRON job run taking a look at the Manage Backups page: if the origin of the backup is Command line it means that it was run by your CRON job.
In the same row, there is a button named View log, clicking on it will lead you to a page where you can view and download the log.
Please download it and attach it here.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!