Akeeba Backup for WordPress

#22182 Paid for Subscription

Posted in ‘Akeeba Backup for WordPress’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

WordPress version
PHP version
Akeeba Backup version

Latest post by avcompinc on Friday, 06 March 2015 11:56 CST

Paid for subscription via Paypal, when redirected back to page was informed to log out then log back in to access the new subscription. Logged out and back in and no Wordpress Back up subscription in active subscriptions page. Logged out once again and cleared all browser cache. Logged back in, still no Wordpress Backup subscription.

Akeeba Staff
I can see that you do have an Akeeba Backup for WordPress (BACKUPWP) subscription activated on your account. I also see that your permissions are given correctly. You just need to log out and back in to our site. Then go to At the top row, the second item should read "Akeeba Backup Professional 1.2.2 for WordPress".

If you're still unsure, go to and click on the latest version which is always listed on the top. You should see an item titled "Akeeba Backup for WordPress". That's the Professional version. On our site we only offer the Professional version for download. If you don't see any download item please let me know.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

It works now Nicholas. Thank you for your help!

Support Information

Working hours: Typically we work Monday to Friday, 9am to 7pm Cyprus timezone (EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets, but we cannot respond to them, outside of our working hours.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!

Summer vacations: Our support will be closed for replies and new tickets from August 6th to August 21st, 2022 due to summer vacations.